Clear terms, so you can order with confidence.
Our helmets
Every helmet is made and painted by hand in the USA, and custom work is made to order for each customer. Because of this — and because payment, marketplace and processing fees are not returned to us — a fee applies to cancellations and returns, as described below.
Cancellations before shipment
If you would like to cancel an order before it ships, contact us as soon as possible. Cancelled orders are refunded minus a 20% fee.
Returns after delivery
- Please contact us as soon as possible after delivery if you wish to return a helmet.
- Returned items must be unused, in their original condition and in the original packaging.
- Returns for reasons such as a change of mind are refunded minus a 20% fee, and return shipping is paid by the buyer.
- Custom orders made to your specification are made for you alone; please discuss any issue with us before sending anything back.
Damaged on arrival
If your parcel or helmet arrives damaged, photograph the box and the helmet right away, keep all original packaging and contact us immediately. We will work with you and the carrier to put it right.
International orders
All orders ship from Moss Point, Mississippi, USA. Import duties, VAT and taxes charged on delivery are paid by the buyer and are not refundable by us. Parcels refused at delivery or not collected because duties were not paid cannot be refunded.
How refunds are made
Once a cancellation is confirmed or a return is received and inspected, we will email you and issue the refund to your original payment method. Your bank may need some time to show the credit on your statement.
Questions
Contact us at hello@ghostbikerhelmets.com or via our Contact page before returning any item.